F.A.Q's & Help Questions





1. How to Send Greeting Card Designs?

If they are one of my designs use the "Click Here to Send This Page to a Friend" button placed at the bottom of all of my designs. If this doesn't work properly, please try the alternate, by copy and pasting the http address of the greeting design to your regular email form so that your friend can click on it and the design will open to them. Write your own personal message in your regular email. If you have problems please try again or use these alternate methods or you are welcome to contact me immediately:

If you use Internet Explorer, click on "File", then click on "Send", then click on "Link By E-mail." Add your message and addresses of who you want to send it to and send!

If you use Netscape, click on "Send Page...", then add your message and addresses of who you want to send it to!

If you use AOL, click on the Favorites heart, select "Insert In Mail", then add your message and addresses of who you want to send it to!

 

Via ICQ

Click on the person's name you want to send it to then select WEB PAGE ADDRESS (URL). Add your message and send!

 

Via WebTV

When you are on the greeting you want to send, just press the "Send" key on your keyboard, add a message and email address and send!

 

2. Is The Link To A Greeting Not Coming Up When Clicked?

  1. If a link page doesn't come up the first try, press your REFRESH or RELOAD button on your browser. Your ISP may be having problems or is overloaded with too much traffic, like AOL or WebTV, or the Sandbox Greetings website may be having temporary problems.

  2. If using AOL try holding down Ctrl while you press RELOAD on your browser. Sometimes, just clicking the link in the newsletter again will work. If the page still doesn't come up, please try again later. 

  3. If you are using HOTMAIL and get an error trying to display a link, simply click on your BACK button on your browser, click on the newsletter again, and then try that link again and it should work fine. This is a Hotmail bug.

 

3. Is Your PC Freezing Up Or Acting Funny When Accessing A Greeting?

  1. Is your PC freezing up or acting funny? If you are using Windows, you probably need to go to Windows Update and download all the Java and Microsoft Virtual Machine updates. The Java and/or Javascript support on your PC is probably corrupted. This should fix your PC's problems. http://windowsupdate.microsoft.com/

  2. If you are using WebTV or a Macintosh, consult WebTV or Apple's technical support.

 

4. Not Getting The Music On The Greetings?

  1. Your audio drivers may be corrupted. Try downloading the latest audio drivers from your PC manufacturer's website and install. If it doesn't work, the MIDI player built into your browser (AOL, IE) may be corrupted and you may need to reinstall  your browser.

  2. If you use Netscape, be sure you have a properly installed MIDI plug-in. Without a MIDI plug-in, you will not receive the music.

 

5. Do You Use AOL And The Graphics On The Greetings Look Bad?

Here's some tips for getting JAVA applets and graphics to work better in AOL!

To make sure graphics look the way they should in AOL:

  1. In AOL, click on MY AOL
  2. Next, click on PREFERENCES
  3. Then click on WWW
  4. Pick the far right tab that says WEB GRAPHICS
  5. Make sure "USE COMPRESSED GRAPHICS" is NOT checked. Most web sites use compressed graphics already. If you allow AOL to compress them even more, they will look bad.
  6. Click on OKAY.

    Now the graphics in the greetings should look much better!

    For better Java Applet support (games, special effects etc.):

  1. Click on Start button (at left bottom of screen)
  2. Then click on Settings
  3. Then Control Panel
  4. Go to INTERNET (in the Control Panel)
  5. When the gray screen appears, at the top of the gray screen, click ADVANCED
  6. Then scroll down till you see JAVA and check all the JAVA boxes that are not checked (should be three of them).
  7. Click APPLY AT THE RIGHT HAND BOTTOM of that gray screen.
  8. Close everything and RESTART COMPUTER.

Getting PAGE ERRORS?

If you are using America Online and receiving a "Page Cannot be Displayed" error listed below are steps to follow in order to resolve a "Page Cannot be Displayed" error while using the America Online (AOL) browser.

Follow the steps listed below that corresponds with the version of America Online you are currently using.

Clear the Temporary Internet Files (Cache).

For AOL versions 6 and 7

Choose "Settings"
Choose "Preferences"
Choose "Internet Properties/WWW"
Select the "General" tab (should be chosen by default).
Under the heading "Temporary Internet files", click "Delete Files..."
Click "Ok"

For AOL version 5

Choose "My AOL"
Choose "Preferences"
Choose "WWW"
Select the "General" tab (should be chosen by default).
Under the heading "Temporary Internet files", click "Delete Files..."
Click "Ok"

Reset Security Settings

For AOL versions 6 and 7

Choose "Settings"
Choose "Preferences"
Choose "Internet Properties/WWW"
Select the "Security" tab
Click on the "Default Level" button
Click "Apply" at the bottom and then click "Ok"

For AOL versions 5

Choose "My AOL"
Choose "Preferences"
Choose "WWW"
Select the "Security" tab
Click on the "Default Level" button
Click "Apply" at the bottom then click "Ok"

If either of these steps do not resolve your error, we strongly suggest installing the Internet Explorer browser from your America Online CD or downloading the browser from the following web address for free: http://www.microsoft.com/windows/ie/downloads/default.asp.
and using it instead of your AOL browser.

If you are using the AOL pop up blocker and you experience any problems opening card links, we suggest adding www.asandboxgreeting.com as a site to allow popups in your popup blocker. You may even want to turn off your popup blocker temporarily to see if its causing your problem. Our cards open in a new window so your pop up blocker thinks our cards are pop ups and blocks them from opening.

Also, Norton Internet Security has a pop-up blocking feature that may be causing your problem. To disable pop-up blocking with Norton Internet Security, follow these steps:

Locate the NIS icon. Double-click on it.
Locate the Settings button. Click on it.
Locate the Ad Blocking section. Turn it off.
Norton Internet Security should now be configured to not block pop-ups.

Again we urge AOL members that have trouble surfing a site outside of AOL to use the internet explorer browser rather than the AOL browser.

 

6. Are You Having Problems Sending The Greetings?

  1. If you have problems with, or have any questions contact me at address shown below and I will do my best to try and help you out.

 

7. Are the Flash greetings not playing for you?

  1. You might not have the Flash plugin installed on your PC. To install Flash on your PC, click the following link, then click "Install Flash." Flash will then be downloaded and installed automatically in around 1 minute!

Click Here To get FLASH!

  1. If you use WebTV, Flash support is available on WebTV, though support differs on WebTV Classic and WebTV Plus. Some of the Flash greetings you may be able to run fine, while others may not be supported by your system.

  2. Is the Flash greeting running to slowly? Unfortunately, the speed of Flash animations depends on the speed of your computer. Older computers will not be able to play the Flash greetings as smoothly as newer computers.

  3. Flash animations sometimes take longer to download than the other greetings. They are larger do to their complexity, but I think you will agree that the extra download time is worth it!

 

8. Do You Use AOL 8.0 And Have Some Problems?

  1. If you aren't getting your regular newsletters it is because AOL upgraded their 8.0 and didn't let us know that you need to make adjustments to your parental controls. You need to follow the steps
    below in order for your newsletters to come through.

  2. Go to Settings, choose Parental Controls, click on More Options and then Newsgroup control (NEW!) and set your settings by unclicking the controls. AOL updated with certain controls automatically in place to protect kids from adult newsletters! Good idea but they should have let the adults know about it!

 

9. How Do I Copy And Paste?

  1. Text can be easily transferred from one document to another using the Copy and Paste function. You can copy text from online areas (chat, e-mail, Instant Message notes, etc.) and paste the sections into e-mail, text files, or input boxes.

  2. Hold down the mouse button and drag the mouse over the text to highlight the information you want to copy.
  3. Let go of the mouse button.
  4. Hold down CTRL key and press C or Select Copy from the Edit menu. A copy of the text is held in your computer's memory.
  5. Place the cursor in the space where you want to paste and click once.
  6. Hold down CTRL key and press V or Select Paste from the Edit menu. The text appears in the new space.

Click here to send this page to a friend!

Site Map   ::   Mailing List   ::   Contact Us

  Go to Sitemap:-  Click Here